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Return of products or money
If you are, for any reason dissatisfied with our products, please read the following rules.
If the products being returned defective or error on the product created during production, we will offer you a replacement product or return your money. If a refund relates to the replacement of size, color, volume or similar product value, we will offer you a replacement product. Please, before the return of products, check the manufacturer's web site, errors or defects that do not recognize the right of return of products.
1.The deadline to return goods
Americanshop respects your right to a refund if the request is submitted within 60 days of purchase or receipt of products through shipping.
2. Refunds for products purchased in retail stores
For products purchased in retail stores it is enough to you come personally in any of our retailers, with the product that you are not satisfied with the original invoice. It is not possible to replace the product if you do not have the original receipt. If you are eligible for a refund, and you want a refund and you paid with a bank card, within 24 hours, we will deposit the required amount to your bank account.
3. Refunds for purchases through Internet shop
Products paid on delivery:
Products paid via Internet banking or credit cards:
*For products that have been paid: payment slip, via Internet banking or bank cards can not be legally valid and legally refund the money to your bank account if you have not submitted the RMA SLIP.
4. Payment of shipping and handling costs of product returns
5. I have the order number and / or confirmation of payment
If you purchased product via the internet store, or product you are received as a gift, and you do not know the order number or you do not have confirmation of payment, please contact us via our contacts. In this case, we can not guarantee you 100% realization of rights to a refund, but we will try to solve the problem with agreement on a mutual satisfaction.
6. How long I have to wait on the realization of the right to a refund
The usual time for getting confirmation of the right to a refund, is up to 3 working days from receipt of products. Time for payment to a bank account, and upon approval of the refund is one bank cycle, or 24 to 48 hours.
7. Replacement product based on an error in buying
Please, when shopping via the internet shop, pay special attention to the size chart. We do not cover shipping costs that are caused by buying the wrong product size, color, volume and similar values. Customer pays cost of return packages and packages with a replacement product or a refund is reduced by costs that we had when sending packages
8. Return of products on sale or discounted
For products that are on sale or sale are not eligible for replacement or refund if you purchased the wrong size, color, volume, or similar. For products that clearly indicate that they have already used product or have a lower price because of damage or manufacturing defect: the buyer has no right to replace the product or money back.
9. Warranty and repairs
We guarantee repairs exclusively for own products. For the products of other manufacturers, we can offer you a replacement product or refund. Guarantee and the right to repair, can not be achieved for product damage caused by accident, improper care, negligence, for any damage or weakening of material produced during long period of use, natural weakening of colors, all depending on the type of product.
We are not responsible for damage to the product caused by improper and negligent delivery, but in this case, we represent the customer, and the cost we will charged from the company for delivery.
Products for which the customer wants to realize the right to a refund must be returned clean and tidy. If products are not returned in good condition, and the buyer has a right to a refund, to the customer benefits will be reduced by the cost of cleaning
For all legal disputes that may arise regarding the right to refund, is in charge of competent court in Zagreb.
For Americanshop: Tactical shop Management, 10 August 2016